Your privacy matters to us. Read our policy to understand how we collect, use, and protect your personal information with transparency and care.
Last Updated: April 10, 2026
At Reliance Appliance Service, we take your privacy seriously. We are fully committed to protecting your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we collect, use, and protect your data when you visit our website (relianceappliancerepair.au) or book a service with us in New South Wales.
To provide you with top-quality appliance repair and installation services, we need to collect some basic details. This includes your name, contact numbers, service address, and payment information. We also collect standard technical data (like your IP address and browser type) to keep our website running smoothly.
For our Real Estate, Strata, and Commercial partners: We often need to collect property details, tenant contact information, and specific work orders. If you are providing this on behalf of a tenant or client, you confirm that you have their permission to share it with us.
We use your information strictly to get the job done. This means scheduling your repairs, processing payments, and sending you appointment reminders or invoices. For our property management and strata clients, we use this data to seamlessly coordinate with tenants and contractors to ensure maintenance is carried out without delays.
We have strict digital and physical security measures in place to prevent unauthorised access, loss, or misuse of your information. Your data is stored on secure servers, and only the team members who directly need it to provide your service are allowed to access it.
We never sell your personal data. We only share your information with trusted third parties when it is absolutely necessary to complete your service. This might include payment gateways, external contractors, or property managers and tenants involved in a specific repair job.
We only hold onto your data for as long as needed to provide our services, honour warranties, and meet our legal and tax obligations in Australia.
Our website uses cookies to improve your browsing experience and remember your preferences for future visits. You can easily disable cookies in your browser settings, though doing so might affect how some parts of our website work.
Under Australian law, you have the right to know what information we hold about you. You can also ask us to correct any mistakes or request the deletion of your data (provided we don't legally need to keep it). To make a request, just send us an email.
If you have any questions or concerns about your privacy, please contact our team:
